Terms and Conditions
FAMMEE Online Jewellery Store - Terms and Conditions
1. Introduction
Welcome to FAMMEE, an online Jewellery store providing a curated selection of exquisite jewellery pieces. These Terms and Conditions govern the sale of products by FAMMEE ("we" or "us") to you ("you" or "the customer") through our website https@fameglam.co.uk. By accessing or using our website and purchasing products from us, you agree to be bound by these Terms and Conditions.
2. Orders
- All orders are subject to acceptance and availability.
- By placing an order with us, you are making an offer to purchase a product on and subject to these Terms and Conditions.
- We reserve the right to refuse or cancel an order for any reason, including but not limited to: product availability, inaccuracies in product descriptions or pricing, or suspicion of fraudulent activity.
- Upon placing an order, you will receive an email confirmation acknowledging the details of your order. This email is not an acceptance of your order; it is a confirmation that we have received it.
3. Pricing and Payment
- All prices displayed on our website are in GBP (£) and inclusive of VAT where applicable, unless otherwise stated.
- Payment for all orders must be made through our accepted payment methods as displayed on our website.
- We reserve the right to change our prices at any time, but changes will not affect orders that have already been accepted.
- Title to any products you order on this website shall pass to you upon delivery of the products, provided that we have received payment in full for the products.
4. Delivery
- We aim to dispatch the products to you at the delivery address provided by you in your order.
- Delivery timescales are estimates only and are subject to availability and delays beyond our control.
- Risk of damage to or loss of the products shall pass to you at the time of delivery.
5. Returns and Refunds
- Our Returns and Refunds Policy forms part of these Terms and Conditions.
- If you are not satisfied with your purchase, you may return it to us in accordance with our Returns and Refunds Policy for a refund or exchange.
6. Intellectual Property
- All content included on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of FAMMEE or its content suppliers and is protected by UK and international copyright laws.
7. Limitation of Liability
- We shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data, or for any indirect or consequential loss or damage of any kind arising from or in connection with your purchase.
8. Governing Law
- These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
9. Amendments to Terms and Conditions
- We reserve the right to make changes to these Terms and Conditions at any time. Any changes will be posted on our website and will become effective immediately upon posting. Your continued use of our website constitutes acceptance of the modified Terms and Conditions.
10. Contact Information
- If you have any questions about these Terms and Conditions, please contact us at services@fameglam.couk.
Return and Refund Policy
FAMMEE Online Jewellery Store - Refund and Return Policy
1. Returns and Exchanges
At FAMMEE, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer returns and exchanges in accordance with the terms and conditions outlined below.
2. Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as received.
- It must be returned in its original packaging, with all tags and labels intact.
- Returns must be initiated within 14 days of the delivery date.
Please note that customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
3. Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at services@fameglam.co.uk to request a return authorization (RA) number.
- Pack the item securely in the original packaging and include the RA number provided by our customer service team.
- Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or damaged.
4. Refunds
Once your return is received and inspected, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase, excluding any shipping costs.
5. Exchanges
If you would like to exchange an item for a different size, style, or product, please indicate your preference when requesting the return authorization. Exchanges are subject to product availability.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the defect or damage.
7. Non-Returnable Items
The following items are non-returnable:
- Earrings (for hygiene reasons, unless defective or damaged)
- Items purchased during promotional or clearance sales (unless defective or damaged)
8. Legal Rights
Our refund and return policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
9. Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer service team at services@fameglam.co.uk.
Privacy Policy
FAMMEE Online Jewellery Store - Privacy Policy
1. Introduction
At FAMMEE, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website https://fameglam.co.uk or make a purchase from us. We adhere to the data protection laws and regulations applicable in the United Kingdom, including the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect personal information from you when you interact with our website, including:
- Name
- Contact information (email address, phone number, shipping address)
- Payment information
- Purchase history
- Communication preferences
We may also collect non-personal information, such as browsing patterns and website usage data, to improve our website and services.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders, products, and promotions
- Providing customer support and resolving issues
- Customizing your shopping experience
- Sending marketing communications with your consent
- Complying with legal obligations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Sharing of Information
We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also disclose your information when required by law or to protect our rights, property, or safety.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. You may also have the right to restrict or object to certain processing activities and to receive your data in a structured, commonly used, and machine-readable format.
8. Cookies
We use cookies and similar technologies to collect information about your browsing activities and enhance your online experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at services@fameglam.co.uk.
Copyright © 2024 FAMMEE - All Rights Reserved.
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